Process and Procedure Improvement Course (LSS & DMAIC)
This course aims to clarify the differences between procedures, processes, and policies, and to provide participants with the knowledge and tools needed to identify, analyze, and continuously improve organizational processes and procedures.
Course
Objectives
Introduction to processes, procedures, and work instructions.
- Hidden process-related issues within organizations and their impact on business performance.
- The ideal model for administrative and business processes.
- Process maturity levels within organizations.
Introduction to Lean Six Sigma (LSS):
- What Lean Six Sigma means.
- Lean Six Sigma certification and competency levels.
- Forming a project team according to best practices and international standards.
Process Improvement Using the DMAIC Methodology:
- Define Phase
- Measure Phase
- Analyze Phase
- Improve Phase
- Control Phase